Mike was thorough in his understanding of what exactly the PIER's needs were in having a Loss Prevention consultant present to our tenants. His communication was timely and he put the effort into understanding the physical restrictions of the property. The tenants benefited greatly from this extra effort, his subsequent follow-up, and his availability and willingness to consult with individuals on a personal basis. He provided expert advice capped with personal service - the rest is up to the tenants.
Frazer T., VP of Operations, PIER 39
San Francisco, CA